1. Who this policy applies to
This Privacy Policy applies to visitors, applicants, customers, representatives, agents and users who access https://www.visit-tz.com/, submit forms, request support, upload documents, make payments, contact customer support, subscribe to updates or otherwise interact with Visit-TZ.
2. Information we may collect
The information collected depends on how the user interacts with the website and which service is requested. Visit-TZ may collect:
- Contact details: name, email address, phone number, country, preferred language and support messages.
- Applicant details: full name, date of birth, nationality, passport details, travel purpose and travel dates.
- Travel information: destination, arrival point, accommodation, host details, itinerary, return or onward ticket details and special travel notes.
- Uploaded documents: passport images, passport-style photos, travel documents, invitation letters, accommodation proof, business or study documents and other supporting files.
- Payment-related information: payment status, transaction references, order numbers, billing information and confirmation records. Full card details are normally handled by external payment processors and are not intentionally stored by Visit-TZ.
- Technical data: IP address, browser type, device information, operating system, referring pages, access times, error logs and website usage data.
- Cookie data: preferences, session information, analytics signals and similar technologies described in the Cookie Policy.
- Communication records: emails, support requests, form submissions, chat records and administrative notes needed to respond to requests.
3. Why we use personal information
Visit-TZ may use personal information for the following purposes:
- To provide Tanzania visa and travel support requested by the user.
- To review application details, prepare forms, check document completeness and communicate about missing information.
- To process payments, issue confirmations and maintain transaction records.
- To contact users about their request, application status, document upload, payment, support issue or service update.
- To improve website usability, performance, content quality, security and customer support.
- To prevent fraud, misuse, spam, unauthorized access, duplicate submissions and security incidents.
- To comply with legal, accounting, regulatory, tax, dispute-resolution and record-keeping obligations.
- To establish, exercise or defend legal claims when necessary.
4. Legal bases for processing
Where privacy laws require a legal basis, Visit-TZ may rely on one or more of the following:
- Contract or pre-contract steps: when processing is needed to provide a requested service.
- Consent: when a user voluntarily submits information, uploads documents, accepts cookies or opts into communications.
- Legitimate interests: to operate the website, secure the service, respond to users, improve quality and prevent abuse.
- Legal obligations: to keep records, respond to lawful requests or comply with applicable requirements.
5. Visa documents and sensitive travel information
Visa-related support may involve passport data, travel details and official-looking documents. Users should upload only documents that are required for the requested service. Visit-TZ uses these documents to assess completeness, prepare support actions, communicate with the user and maintain necessary service records.
Users are responsible for ensuring that documents are accurate, current, readable and lawfully provided. If a user uploads another person’s information, the user must have authority to do so.
6. Payments and financial information
Payments may be processed through third-party payment providers. Visit-TZ may receive payment status, transaction reference, billing name, order number or confirmation details, but full payment-card numbers and security codes are generally handled directly by payment processors.
Payment providers have their own privacy and security practices. Users should review the applicable payment provider terms when completing a transaction.
7. Cookies and analytics
Visit-TZ may use cookies, local storage, analytics tools and similar technologies to operate the website, remember preferences, measure traffic, detect technical problems, improve content and understand how users interact with pages.
Users can manage cookies through browser settings or any cookie controls available on the website. Disabling certain cookies may affect website functionality.
8. How information may be shared
Visit-TZ may share information only where reasonably necessary for the purposes described in this policy. This may include sharing with:
- Service providers supporting hosting, email, analytics, security, storage, payment processing and customer support.
- Payment processors, banks or fraud-prevention providers for transaction handling and verification.
- Visa, travel, document-handling or administrative partners where needed to perform a service requested by the user.
- Professional advisers, insurers, auditors or legal representatives where necessary.
- Authorities, regulators or courts where required by law, legal process or valid request.
Visit-TZ does not intentionally sell personal information as a business model.
9. International data transfers
Because travel, visa support, hosting, payment and communication services may involve providers in different countries, user information may be transferred, stored or processed outside the user’s country of residence. Where required, Visit-TZ aims to use appropriate safeguards and trusted providers.
10. Data retention
Visit-TZ keeps personal information only for as long as reasonably necessary for service delivery, customer support, accounting, dispute handling, fraud prevention, legal compliance and operational records.
Retention periods may vary depending on the type of record. Visa-support records and payment references may need to be kept longer than general website analytics data.
11. Security measures
Visit-TZ uses reasonable administrative, technical and organizational measures to protect user information against unauthorized access, loss, misuse, alteration or disclosure. No website or online transmission can be guaranteed to be completely secure.
Users should protect their email account, avoid sharing Application IDs or order references with unauthorized persons, and contact Visit-TZ if they suspect misuse of their information.
12. User rights
Depending on applicable law and the user’s location, users may have rights to:
- Request access to personal information held about them.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally possible.
- Request restriction or objection to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request portability of certain information where applicable.
- Complain to a relevant data protection authority where available.
Visit-TZ may need to verify identity before responding to requests. Some requests may be limited by legal obligations, fraud-prevention requirements, payment records, unresolved disputes or operational necessity.
13. Children’s privacy
Visit-TZ services are intended for adults or for use by authorized adults acting on behalf of travelers. If information about a minor is submitted for travel or visa support, it should be submitted only by a parent, legal guardian or authorized representative.
14. Third-party links
The website may link to third-party websites, payment platforms, travel services, official portals or external resources. Visit-TZ is not responsible for the privacy practices, content or security of external websites. Users should review third-party privacy policies before submitting information elsewhere.
15. Changes to this policy
Visit-TZ may update this Privacy Policy from time to time to reflect service changes, legal requirements, website improvements or operational updates. The “Last updated” date should be reviewed whenever users revisit this page.
16. Contact
For privacy questions, data requests or concerns about personal information, users can contact Visit-TZ through the contact page:
https://www.visit-tz.com/contact-us/