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This Refund Policy explains how Visit-TZ reviews refund requests for Tanzania visa support services, including service fees, government fees, third-party charges, duplicate payments, cancellations and applications already processed or submitted.
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Visit-TZ provides independent Tanzania visa and travel support. Refund eligibility depends on what has already happened after payment: whether the order was received, reviewed, prepared, submitted, sent to a third party, processed by a payment provider or completed.
To request a review, users should provide the order number, applicant name, email address, payment reference, reason for the request and any supporting evidence.
Important distinction
Visit-TZ service fees cover assistance, review, processing support, communications, document handling and administrative work. Government, immigration, embassy, payment processor, bank and third-party fees are normally outside Visit-TZ control.
Once external fees have been paid or a request has been submitted to a third party, those amounts may be non-refundable.
This Refund Policy applies to purchases, orders, service requests, visa-support payments and related transactions made through https://www.visit-tz.com/ or through Visit-TZ support channels.
Visit-TZ is an independent information and assistance service. It is not a government website and does not control final visa approval, immigration decisions, government processing times or entry decisions at the border.
Refunds are not automatic. Every refund request is reviewed based on the payment record, the user’s request, the service purchased, the stage of processing, any work already performed, third-party fees incurred and applicable payment-provider rules.
Submitting a refund request does not guarantee that a refund will be approved.
Visit-TZ service fees may cover activities such as customer support, application guidance, form preparation, document review, administrative processing, email handling, order management, correction support and submission assistance.
Service fees may become non-refundable once work has started, including but not limited to document review, application checking, communication with the user, administrative preparation, payment confirmation, file handling or submission support.
Amounts paid to government authorities, immigration systems, embassies, consulates, payment processors, banks, courier services or other third parties are generally outside Visit-TZ control.
These fees may be non-refundable once charged, submitted, transferred or processed, even if the visa is refused, delayed, cancelled, unused or the traveler changes plans.
Refunds may be unavailable or limited in the following situations:
If a user requests cancellation before Visit-TZ begins any work on the order and before any third-party or official fee has been incurred, the request may be eligible for a partial or full refund review.
Visit-TZ may deduct transaction charges, payment processor fees, administrative costs or any work already completed before the cancellation request was received.
If a user believes they paid twice for the same order, they should contact Visit-TZ as soon as possible with:
Verified duplicate payments may be reviewed for refund if the duplicate payment did not create or trigger a second service, second order, second application or additional third-party cost.
Users are responsible for providing accurate information, correct travel dates, valid passport details, complete documents and truthful answers. Refunds may not be available where delay, refusal, cancellation or extra work results from incorrect, incomplete, expired, inconsistent or misleading information supplied by the user.
A visa refusal, pending review, administrative delay, airline boarding issue, border refusal, change of travel plan, unused visa or expired approval does not automatically create a refund right.
Visit-TZ does not guarantee visa approval, processing speed, airline acceptance or entry into Tanzania. Final decisions are made by the relevant authorities and immigration officers.
If a user opens a chargeback or payment dispute with a bank or payment provider, Visit-TZ may pause service delivery, suspend order handling and provide evidence of the transaction, service request, communications and work performed.
Users should contact Visit-TZ first whenever possible so that the issue can be reviewed through the normal refund process.
Approved refunds are normally returned to the original payment method where possible. Timing depends on the payment processor, bank, card network, currency conversion and user’s financial institution.
Visit-TZ may not control how long banks or card issuers take to post an approved refund after it has been processed.
Refund amounts may differ from the original amount received by the user due to currency exchange rates, bank fees, card issuer charges, international transaction charges or payment processor deductions.
Visit-TZ is not responsible for losses caused by currency conversion or third-party banking fees.
To request a refund review, contact Visit-TZ through the contact page and include:
Missing information may delay the review or prevent Visit-TZ from matching the request to the correct order.
Visit-TZ may reject refund requests that appear fraudulent, abusive, misleading, repetitive, inconsistent with transaction records, or connected with unauthorized use of payment methods or documents.
Visit-TZ may also retain records necessary to prevent fraud, respond to disputes, comply with legal obligations and protect the service.
Visit-TZ may update this Refund Policy from time to time to reflect service changes, payment-provider rules, operational changes or legal requirements. Users should review the policy before placing an order.
For refund questions, cancellation requests or duplicate-payment reviews, contact Visit-TZ through the contact page:
Refund overview
| Situation | Typical review outcome | What the user should provide |
|---|---|---|
| Cancellation before work starts | May be reviewed for full or partial refund, minus applicable fees. | Order number, email, payment reference and cancellation reason. |
| Document review already started | Service fee may be partly or fully non-refundable. | Order reference and explanation of the request. |
| Application already submitted | Service and official fees are usually non-refundable. | Order number, submission details and supporting evidence. |
| Duplicate payment | May be refundable if verified and no duplicate service was delivered. | Both transaction IDs, order number and payment proof. |
| Visa refusal or delay | Does not automatically qualify for refund. | Decision notice, order number and case details. |
| Trip cancelled by traveler | Usually non-refundable once service or third-party costs have started. | Cancellation explanation and payment reference. |
FAQ
Refund eligibility depends on the processing stage. Once document review, preparation, submission support, administrative processing or third-party processing has started, service fees may be non-refundable in whole or in part.
Government, immigration, embassy, payment processor and third-party fees are generally outside Visit-TZ control and may be non-refundable once paid or submitted.
Contact Visit-TZ with both payment references, order numbers, email address and proof of duplicate payment. Verified duplicate payments may be reviewed for refund where no duplicate service has been delivered.
A refusal does not automatically qualify for refund because service work and official processing may already have taken place. Each request is reviewed according to order status and fees incurred.
Use the Visit-TZ contact page and provide order number, applicant name, email address, payment reference, reason for the request and supporting evidence.
Timing depends on payment processor, bank, card network and currency handling. Visit-TZ may not control how long a bank takes to post an approved refund.
Send your order number, payment reference, applicant name, email address and reason for review through the Visit-TZ contact page.
Independent Tanzania visa and travel support for international visitors.